Nasty glitch: Zeroed out inventory -

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Symphily

• November 09, 2019 12:51

I was on last night when Arena re-set. After my first match, I cleared a Calamity Club level and earned a card token. I was surprised that it showed 1/100 tokens when I had been almost complete with that toon so I checked my inventory and ... =>

 

 

Sooooooo .... There's less than zero percent chance I'm going to re-grind the set, so I won't be playing unless/until this gets sorted.

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  Chained Shane

  • November 14, 2019 14:04

  Oof. That compensation is... uh... not ideal. I can't blame you for leaving after that. As much as I love the game, I can't say I'd stick around either if that happened to me.

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  Gpk4ever

  • November 14, 2019 15:21

  @Symphily

  I'm sorry to hear that! Regarding your xp you probably had the same amount as i do. Dont´t know if it helps but then maybe they get an idea of how much it may have been. It is a lot. Same goes for material, its thousands.

  (I just used lots of xp, this is after):

  

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  Symphily

  • November 14, 2019 15:30

  That's helpful, Gpk4ever - it was certainly a good pile of XP that got wiped. I also purchased a massive crate of XP from the store and never cracked a single one of them...

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  Aaron (Former GPK Producer)

  • November 14, 2019 20:10

  Hi everyone,

  As those of you who submitted tickets to Customer Service know, you were asked to provide some additional information about what your previous inventory state was so that we could bring you up to speed. The initial update (which distributed the same inventory to everyone affected) was meant to get you to a state where you could resume playing the game and to show that we mean business when it comes to restoring your accounts.

  We appreciate that many of you have provided additional information to Customer Service so that we could update your inventory data. We're nearly done processing the rest of those requests. Our goal is to get everyone more or less up to speed, which takes longer both to collect the information and to enter the proper data into the system, so we appreciate your patience.

  I understand that losing your progress is frustrating and I hope that within the next hour or so, you'll see that your progress has been restored and you can continue on as if nothing had happened.

  Symphily, duplicating messages between the forums and Customer Service is unnecessary. Your inventory has been updated to reflect the information you provided in your latest message to Customer Service.

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  Pete

  • November 14, 2019 22:40

  They worked with me via email and updated me manually back to what I was before. I was impressed with the great support and response time. Thanks! 

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  Fat Lenny

  • November 17, 2019 19:45

  The heap just continues to grow.... zero progress in any updates to the game. Game is still boring as heck... only here because I like GPK and want this app to do well. But I’ve wished for a long time that Topps would just come out with a digital card collecting app instead of let this be the mobile life of gpk. Or at least they will realize this is too much for Jago to handle.

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