Comments

26 comments

  • Deanna Mathis

    Mine did this also. Lvl 35.

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  • Fahqwit

    Me too.. I'm level 69 and I've lost all my cards and allies. Username Fahqwit

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  • Testy Tony

    I just reported it myself. This is a major bug that needs correcting ASAP. I’ve lost a year and a half worth of gameplay! I had all characters unlocked and about half of them completed! If they can’t fix this, then I definitely quit. 

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  • Fahqwit

    Yeah Tony I have the exact same thing as in your pics, whatever tokens I had going for each card is still there, but everythings back to zero stars. I guess this is a widespread issue ..

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  • Mad Mike

    I also lost a year-and-a-half of progress, LVL 70, all but Pink Lemon Nadine unlocked, and more than half at a full 7 stars. There have been many bugs that I've ignored, but this is B.S. If it isn't fixed, I'm done!

    Edit: I forgot to add that not only is everything lost, but it's back to the opening "training fights" that the game starts with, so clearly everything was wiped.

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  • Aaron (Former GPK Producer)

    Hey everyone, the dev team has been informed of these issues and will be looking into them. We apologize for the issues and appreciate your patience as we sort them out.

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  • Aaron (Former GPK Producer)

    In the mean time, please provide details if you can - what kind of device (iOS vs Android) and whether or not you have enabled/connected to Game Center / Google Game Services.

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  • Mad Mike

    Samsung Galaxy S8 - Android 9

    I did not connect the game to Google Game Services prior to this update forcing me to.

    Again, this reset everything, including starting me back on the "training fights" as if I had just installed the game for the first time.

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  • Testy Tony

    My current update is that my characters have come back and seem correct in their leveling. My Allies are still missing. My achievements seem to be as it was before this 2nd reset. My achievements had been reset a month ago and had to start over and it seems it went back to where I left off the 2nd time around, so not completely back to where I was initially. Another thing that reset was the Daily events. I’m back to Tier T1. It had also reset my Worm Wars progress as I had started it this morning, but it also wiped all of my Worm Wars victory count to Zero. My Arena ranks are also Zero. I’ll update again if I find more errors.

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  • Testy Tony

    I spoke too soon. My achievements reset again.

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  • Fahqwit

    Looks like my account is back to normal, all my stuff is back, thanks team!

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  • Testy Tony

    It still don’t show my allies list even though I did receive some Ally Tokens. 

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  • Testy Tony

    Another problem I just found, in Arena no matter who I fight in Arena with an actual rank, I don’t move from rank 501. I avoided anyone who has rank 0 and refresh until I get an actual numerical rank, defeat them, and still stay at rank 501. 

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  • Gpk4ever

    I have the same problems as Testy Tony since yesterday. I lost all my progress and got i back when i reinstalled the game (Ihpone xs). This happened 3 times. 

    But I don´t think we are alone with this problem, this is my oldschool friend Ringo76:

    Characters 5/86?? Should be 86/86. Is the problem that i can´t see others progress or is the progress reset for his account? Ringo76

    And as Testy T said, we cant fight i arena: 

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  • Ringo76

     

    Hi Gpk4ever

    Thankfully I still have all my characters, otherwise that would have been 3 years of grind wasted.

    But like everyone else my achievements and arena is broken and at one point I had lost yesterdays progress in worm wars and events but that came back eventually.

    Obviously they have to move everyone over to the new server but it's been anything but smooth.

    Oh and the activities timer for bonus energy isn't working at all, not been able to get any so far.

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  • Gpk4ever

    Nice :) I checked your account again and it looks right. I guess we´ll all have to wait and see what happens in the coming days. 

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  • Testy Tony

    It seems that things have stabilized. My achievements, activities, Worm Wars & Daily Events haven’t reset this morning, but neither has any character I used Energy on yesterday as I can’t go for their character tokens today. The Arena and my Allies is still not functioning correctly. My Allies says “Max Ally Limit reached” at 0/46. I do seem to receive Ally Tokens, but I can’t send anyone any, which sucks.

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  • Oliver

    I still haven’t received the update (which may be a good thing lol).

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  • Testy Tony

    I just checked my Arena battle history and it’s wrong. Yesterday I fought only 3 battles as it’s wasn’t worth continuing fighting as I can’t advance, but when checking my fight history, it said I lost 2 of the 3 fights, when in reality, I won all those fights! Even that is messed up! 

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  • Mad Mike

    It's VERY clear that this was a MAJOR F' up. Everyone seems to have had slightly different results from the update. Luckily some of you seem to have had your stuff restored (minus some lingering bugs), but I still HAVE NOTHING, the game is still starting me at the beginning. Can any of the Devs get back to me on this?

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  • Garbage Pail Kids Game

    Mad Mike please contact customer support with your user id and details about what's going on with your account.

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  • Testy Tony

    I can confirm at least for me that the Arena is working properly. I finally was able to move from rank 501 to 1 with no problem. 
    My Allies on the other hand, are still missing and I can’t give them the tokens they deserve. I do receive tokens from my Allies, but it’s a lot fewer than I’m use to getting. I’m assuming it’s because not all of them can hand out tokens like me. 

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  • Garbage Day

    Well look at this mess! I can confirm that Tony & Ringo & GPK4ever all seem to have retained their stats on my pre-update allies list. I can also confirm there are two separate Arenas. Take your time on that update guys, I think I'm good for awhile!

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  • Mad Mike

    I contacted customer support and haven't heard anything. Can you verify that you got my request?

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  • Mad Mike

    I heard from customer support, and everything seems to be restored.  I'll be sure to put a ton more hours into it (as usual) and througly test it out!

    Thanks again to the support team!

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  • Mad Mike

    Update: While I seem to have gotten most of my progress back, I am still having issues.

    1) Nuts/Dolts Fights not resetting: since I got my progress back, none of the fights I complete are resetting back to (5) preventing me from getting further Tokens from those battles.

    2) Allies issues: as others have reported I'm not getting coins from any allies, but also while I can see the names of all of my allies, about 3/4 of them permenantly say "SENT" and if I click on them I get a message saying "Additional information about this player is currently unavailable. It will return as our systems update."

    3) Inbox count seems to be broken: my Inbox has a number on it, even while empty. This problem is not new, but it seems much more frequent now.

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