IMPORTANT: Ongoing account issues

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54 comments

  • Garbage Day

    Everything was swell until I logged back in about 12 mins before Arena reset only to be stuck at "poking server." On my third try just a few minutes to reset, I got sent to a special dimension where all my allies were gone and there wasn't anyone in Arena to fight with a "No Opponent Found" message. Logged in a little over an hour later and while my allies and Arena were back to normal, I couldn't send any ally points out as they appear to be stuck in "sent" status until the next reset. None of my dolts/nuts fights reset either. This is quite the multiverse we've got going!  

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  • Testy Tony

    Something similar happened to me like Garbage Day except it happened as I ended a match. It was about 20 minutes ‘til Arena ends, I beat my opponent for the 3rd place slot and I got stuck on the victory screen. It wouldn’t load after minutes trying to get my victory officially announced. I  decided to just reboot the game and couldn’t get back on. I ended stuck again on the Poking Server screen. I couldn’t get on for the remainder of Arena and couldn’t advance like normal. 

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  • Garbage Day

    Perhaps our skills in Arena have overloaded this reality and the cosmic garbage keepers have placed us in a temporary pocket dimension to contain the power... or perhaps we all deserve special tokens for our trouble!

    But in all seriousness, I hope we won't lose too many people over this. I lose an average of three allies a month due to inactivity so I'm hoping there's something helpful in the pipeline. I'm definitely not anywhere close to the worst case here as I did eventually get a full reset once I woke up and logged in. Still, hang in there guys/gals. Sounds like Aaron & co. are doing their best to patch things up. How about a whole day's worth of WW tokens for everyone?

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  • Aaron (Former GPK Producer)

    Thanks, Garbage Day. We'll be sending out a compensation package next week along with the update.

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  • james hawkins

    Ok i am about done with this game...now im losing the ally packs i but and open, events reset almost everyday(i have made it to the 6th battle twice now) new unlocked charcters disappear(along with upgrade items used)and nuts battles lvl 6 gets reset on me often

     

    I dont have faith to buy anything in the store and starting not even want to play when i constantly keep lossing things...this compensation package better be huge!!!!!!!!!!!!!

    This whole event this month has been a bust nothing gained has been kept so far

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  • Laura E Morgan

    Still can not play anything except nuts and arena. Have calamity and bolts unlocked but will not let me play either!

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  • Aaron (Former GPK Producer)

    Laura E Morgan we are currently testing a fix for this and expect to release a game update this coming week. Sorry about that.

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  • Testy Tony

    How the f*ck do I go from 1 to 7! Seriously!?

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  • Oliver

    I am having the following issues in addition to some of the other already listed issues after updating:

    * 40 Collection Power points are missing from my total. Randomly disappeared after updating.

    * Allies player profiles CP now only show their team CP totals, no longer show their actual total CP’s.

    * The first Ally on my list is glitched. I can never send them tokens and the status/screen label next to their name always show as “sent”.

    * Battle and instant win battles award almost 0 cards now/cards are very rarely awarded. There are several characters that I estimate I am short 15 or so cards.

    * Flashback Attack event ended with only one chance of participating. Will this event be reran?

    * Stuck on “poking server” for long periods of time and having to restart app quite frequently.

    * Worm wars opponents sometimes have cards totally disappear or flicker on and off when attacking. Sometimes the intended damage amount is removed from my player/card and sometimes not. 

    I have already submitted a ticket for most of these items two days ago fyi. 

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  • Testy Tony

    OK, after yesterdays bull$#!+, today I get 1st place in Arena and don’t get my reward. The Saga continues.

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  • BIGGYPINES

    My allies list still not fixed only 2 allies are showing. I put in a request to be fixed 2 times with customer service... getting quite frustrated with this. And i don't want to lose all my progress since the 2nd.

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  • Testy Tony

    It happened again. I got pulled from 1 to 7. 
    This is crap. I play this game fair and square just to be cheated. I don’t mind losing fairly, but to be cheated and pulled so low and lose a substantial amount of prizes sucks. 

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  • Aaron (Former GPK Producer)

    Testy Tony I will follow up with the team about this.

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  • Marius Mitrache

    I don't know about you guys, but I am still stuck with all my progress lost. A few days ago I saw an "update the app" pop up, it brought me to the Google Play screen but there is no "update the app" option ... Just Uninstall and Play.
    So guys, is it just me and everything is back to normal for everyone else?
    Is there something I'm missing?

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  • BIGGYPINES

    I just dropped from 1st to 8th in 1 battle that a load of crap

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  • Judgemental Jeff

    At least you got to play in the arena. I tried to login 2 hours and 10 mins before the reset and wasn't able to get on until 12:04. 4 minutes pasted reset. On the positive side I did see a new poking server message that was nice. "The server is apparently feeling a bit sensitive with all this poking! Trying a different spot. Please hold another few moments." Or hours in my case........

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  • Aaron (Former GPK Producer)

    Judgemental Jeff when you weren't able to log in, what was happening?

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  • Garbage Day

    Ranks weren't updating in Arenas. In the last 30 minutes, I couldn't start a match with anyone due to being too far behind me, too far away from me in addition to being attacked myself or the other being engaged. This didn't happen before so it's not my phone.

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  • Judgemental Jeff

    Aaron (GPK Producer) sorry for the delay I got side tracked poking the servers............ that's a joke........kinda. the jago Topps screen always loads no issues same with the next character screen then comes my nemesis the map[layout screen always with the Please wait message currently poking servers message. After awhile it usually force closes with no error message if I zone out to poking servers and my screen goes black I turn the screen back on but the game screen is all black and stays that way so I end up closing out the game and reopening it (after clearing the gam from my recent app screen) about 10-15% of the time I get the adam bomb message "error adam bomb has bombarded our servers! Please wait while we are working on a fix" followed by player id.. when I get this I just close it out and start over. There's a 5% chance I get the generic error message "error in connecting server! Press retry to connect again!" Which does nothing I can push that button as many times as I please the message never goes away and I've never reconnected so you guessed it I close the app I clear the app and then I open the app.......I did log in every 4 hours except when sleeping amd some times at the hour change to see what's in the bazaar but I'm lucky to get in 2-3 times a day. When hell starts to freeze I'm able to loggin before the 8pm event refresh or the final hour of the arena. I usually start trying 2 hours before to get on and then open the app every 5 mins to stay on. It's funbi love the new pokingvthe server game!

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  • Aaron (Former GPK Producer)

    Thanks for those details. Please send your user id + what you just wrote here to customer service so it can be passed to the dev team.

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  • Timothy Ritter

    All of my stuff is gone. I've downloaded and reinstalled for months and months. I have played this game everyday for 2 years, 730 days and spend money when there was discounts and stuff. I just want my stuff that I had back in MAY. This stuff is crazy.

    Device ID: dfd649d9a8826c71
    Player ID 1: 1493095328095233
    Player ID 2: 5fbd79e5bc7f7a05506a4913

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  • Garbage Day

    Definitely sounds like part of that server switch over debacle if you took a break since May. Hang in there, I really hope they fix it for you.

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  • Cexcells

    I’m having an issue where I get to 10th place in the arena and it won’t show any more people to battle. In effect, I cannot progress past 10th place. This is especially annoying since I have to spend gems to get there. I’ve probably wasted 500 gems getting to 10th (over several days), only to not be able to progress past that point.

    edit: yes, this seems to be happening at ranks 9, 10, and 11. 

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  • Mikeevoy

    I’m having an issue where I get to 9th place in the arena and it won’t show any more people to battle. In effect, I cannot progress past 9th place. This is especially annoying since I have to spend gems to get there.

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